Privacy Policy
At Coach Link, we value your privacy and aim to be transparent about how we collect, use, and protect your personal information. This policy explains how we handle your data when you use our services, websites, and mobile applications.
1. About Coach Link
This Privacy Policy applies to Coach Link, a business operating in New Zealand, and any affiliated companies or services we manage. When we refer to “we,” “us,” or “our,” we are referring to Coach Link.
2. What Is Personal Information?
Personal information is any data that can be used to identify you, such as your name, email address, phone number, payment information, or other details you provide when using our services.
3. Information We Collect
We collect personal information from you in a variety of ways, including:
- Account Setup or Purchases: When you create an account, make
a purchase, or use our services, we collect information like your name, email, address, payment details, and any other necessary information. - Using Our Services: This includes submitting content (e.g., videos, feedback), interacting with our platform, and data collected
from cookies and device information while using our website or mobile apps. - Customer Support or Job Applications: We collect information when you contact us for support, submit surveys, or apply for employment with us.
If you choose not to provide us with the required information, we may not
be able to offer you full access to our services.
4. How We Use Your Information
We only use your information for purposes that are necessary for the operation of our business, including:
- Providing and processing services, including coaching or video requests
- Communicating with you about updates, orders, and other service-
related matters - Personalising your experience based on your preferences
- Improving our products and services, and conducting research
- Preventing fraud or illegal activities
- Sending relevant marketing communications (you can opt out at any time)
- Complying with legal obligations or court orders
By using our services, you consent to our use of your personal information as described above.
5. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: Companies that assist us with processing payments, providing customer service, and maintaining our technology infrastructure.
- Affiliates and Partners: To help us operate and manage our business, such as marketing or delivering coaching services.
- Legal Requirements: If required by law or in response to legal requests such as subpoenas or court orders.
- With Your Consent: If you allow us to share your information, for example, with coaches or other service providers who assist in providing personalised coaching or services.
We ensure that any third parties we share your data with comply with applicable privacy laws and use your data only for the purposes stated in this policy.
6. Marketing Communications
From time to time, we may send you marketing materials, including promotional emails or offers. You can opt out of receiving these communications at any time by:
- Clicking the "unsubscribe" link at the bottom of our emails
- Emailing us directly at tommy@coachlink.co.nz
Even if you opt out of marketing emails, we may still send you essential communications related to your account, services, or transactions (e.g., order confirmations or customer support).
7. Access and Control Over Your Personal Information
You have the right to access, correct, or delete any personal information we hold about you. If you want to update or correct your details, or if you
would like to access a copy of your personal information, please contact us at info@coachlink.co.nz.
In most cases, we will respond to your request within a reasonable timeframe, but please note that some requests may incur a small administrative fee.
8. Protecting Your Information
We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. We use physical, technical, and administrative security measures to protect your data. However, no method of data transmission over the internet is completely secure, so we
cannot guarantee the absolute security of your information.
9. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective as of the date it is posted. We encourage you to check this page regularly for any updates.
10. Complaints and Contacting Us
If you have any questions, concerns, or complaints about how we manage
your personal information, please contact us at:
Email: tommy@coachlink.co.nz
We will respond to your inquiry as quickly as possible. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
